Meeting location and kit list will be provided once booking is confirmed and booking form/disclaimer has been received.
Full payment is due a minimum of 5 days prior to the start of an event/activity (unless otherwise agreed).
In the event that a booking is cancelled by the booking party the following refunds will be available:
21 days or more prior to the start of the booking = 100%
20 days – 14 days prior to the start of the booking = 50%
13 days – 8 days prior to the start of the booking = 20%
<7 days prior to the start of the booking = no refund
We have a 48 hour cooling off period (48 hours immediately after booking) where you will be able to cancel your booking for a full refund.
When unforeseen circumstances cause an event/activity to be cancelled (e.g. weather, Instructor injury/poor health), an alternative date will be offered. If this is not satisfactory then a refund will be issued. *If it is deemed unsafe by the instructor, the event/activity will not commence*
For group events we try to keep our prices low, to do this we have a minimum booking number to make this financially viable:
-For guided walking days we require at least 3 candidates booked
-For scrambling days we require 2 candidtaes
If the minimum number of bookings is not met, we reserve the right to postpone the event, you will be offered the option to cover the aditional fee to allow the day to run. Failling this you will be offered an alternative date or a refund.
No accountability is taken or implied for any subsidiary costs such as fuel and accommodation etc. if a booking is cancelled.
All medical conditions must be declared on the booking form prior to the start of an event/activity. Events/activities can be tailored to fit most conditions, however if a medical condition is withheld from the booking form, this could lead to the event/activity being cancelled with no refund issued.
The booking party must arrive sober and correctly equipped for the event/activity which they have booked. If these conditions are not met to a satisfactory standard the event/activity may be cancelled with no refund.